Refund and Returns Policy

Refund & Returns Policy – Shades of Catalina

At Shades of Catalina, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we offer a clear and fair return and refund process as outlined below.

1. Return Eligibility

Returns may be requested within 30 days of receiving your order, provided that:

  • The item is unused, unworn, and unwashed
  • The item is in its original condition
  • All original tags and packaging are intact
  • The item shows no signs of damage, alteration, or excessive wear

Returns that do not meet these conditions may not be approved.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or clearance items (unless defective)
  • Items marked as Final Sale
  • Gift cards
  • Items damaged due to improper use, care, or normal wear

3. How to Request a Return

To initiate a return, please contact us within 30 days of delivery:

📧 Email: support@shadesofcatalina.com
📞 Phone: +1 310-510-8381

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Returns sent without prior approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method
  • Shades of Catalina is not responsible for return packages lost or damaged during transit

5. Refund Process

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Refunds are typically processed within 5–7 business days
  • Original shipping charges are non-refundable unless the return is due to our error

Please note that your bank or payment provider may take additional time to complete the refund.

6. Exchanges

We accept exchanges for eligible items, subject to product availability.

To request an exchange (such as a different size or color), please contact our support team first. All exchange requests must meet the same eligibility conditions as returns.

7. Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery.

Once verified, we will arrange a replacement or refund at no additional cost.

8. Late or Missing Refunds

If you have not received your refund:

  • Check with your bank or credit card provider
  • Contact your payment service provider
  • If needed, reach out to us for further assistance

9. Contact Information

Shades of Catalina
📍 Address: 116 Sumner Ave, Avalon, CA 90704, United States
📞 Phone: +1 310-510-8381
📧 Email: support@shadesofcatalina.com
🌐 Website: https://shadesofcatalina.com

Customer Support

Support Hours:
Monday – Friday: 10:00 AM – 6:00 PM (PST)

We aim to respond to all inquiries within 24–48 business hours.