Payment Policy

Payment Policy – Shades of Catalina

At Shades of Catalina, we aim to provide a secure, transparent, and convenient payment experience for all customers. This policy explains how payments are processed on our website.

1. Accepted Payment Methods

We accept secure online payments through trusted payment providers. Available options may include:

  • Major credit and debit cards (Visa, MasterCard, American Express, Discover)
  • Other payment methods supported at checkout

All payments are processed in U.S. Dollars (USD).

2. Payment Security

Your payment security is important to us:

  • All transactions are processed through encrypted, secure payment gateways
  • Our website uses SSL (Secure Socket Layer) encryption
  • We do not store or have access to full card or banking details

3. Payment Authorization

By placing an order, you authorize Shades of Catalina to:

  • Charge the full order amount, including applicable taxes and shipping fees
  • Process payment before order fulfillment

Orders will not be processed or shipped until payment has been successfully authorized.

We reserve the right to place orders on hold or cancel them if payment authorization fails or appears suspicious.

4. Failed or Declined Payments

If your payment is declined or unsuccessful, please:

  • Verify that your billing and card details are correct
  • Contact your bank or card provider
  • Try an alternative payment method if available

We are not responsible for delays caused by payment authorization issues.

5. Taxes

  • Applicable sales tax is calculated and displayed at checkout
  • Tax amounts are based on your shipping address and local regulations

6. Fraud Prevention

To protect customers and maintain secure transactions, we may:

  • Verify payment and billing details
  • Cancel orders suspected of fraudulent activity
  • Request additional verification if necessary

7. Refunds

  • Approved refunds are issued to the original payment method
  • Refund timelines are outlined in our Refund & Returns Policy
  • Banks or payment providers may require additional time to process refunds

8. Contact Information

Shades of Catalina
📍 Address: 116 Sumner Ave, Avalon, CA 90704, United States
📞 Phone: +1 310-510-8381
📧 Email: support@shadesofcatalina.com
🌐 Website: https://shadesofcatalina.com

Customer Support

Support Hours:
Monday – Friday: 10:00 AM – 6:00 PM (PST)

We aim to respond within 24–48 business hours.