Shipping Policy

Shipping Policy – Shades of Catalina

At Shades of Catalina, we are committed to providing a clear, reliable, and transparent shipping experience. This policy explains how orders are processed, shipped, and delivered.

1. Shipping Coverage

We currently ship within the United States only.
International shipping is not available at this time.

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment is successfully confirmed
  • Orders are not processed or shipped on weekends or U.S. public holidays
  • During high-volume periods (such as promotions or holidays), processing times may be slightly extended
  • Once your order ships, you will receive a confirmation email with tracking details

3. Shipping Methods & Estimated Delivery

We offer Standard Shipping:

  • Estimated delivery time: 5–7 business days after shipment
  • Total estimated delivery time (processing + shipping): 6–10 business days

Delivery times are estimates and may vary due to:

  • Customer location
  • Weather conditions
  • Carrier-related delays beyond our control

4. Shipping Costs

  • Shipping costs are displayed at checkout before completing your purchase
  • Rates are calculated based on order size, weight, and delivery location
  • We do not charge hidden or additional shipping fees after checkout

5. Order Tracking

  • All orders include tracking information
  • Tracking details are sent via email once the order has shipped
  • Customers can use the provided tracking link to monitor delivery status

6. Shipping Carriers

Orders are shipped using reliable U.S. carriers such as USPS, UPS, or similar providers, depending on package size and destination.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Shades of Catalina is not responsible for:

  • Delays caused by incorrect or incomplete address information
  • Packages marked as delivered by the carrier to the address provided

If you notice an error in your shipping address, please contact us as soon as possible after placing your order.

8. Delayed, Lost, or Missing Packages

If your order appears delayed, lost, or missing, please contact us within 7 days of the expected delivery date.
We will assist by coordinating with the shipping carrier to help resolve the issue whenever possible.

9. Undeliverable or Returned Packages

If a package is returned due to:

  • Incorrect or incomplete address
  • Failed delivery attempts

The customer may be responsible for any additional reshipping fees, depending on carrier charges.

10. Contact Information

Shades of Catalina
📍 Address: 116 Sumner Ave, Avalon, CA 90704, United States
📞 Phone: +1 310-510-8381
📧 Email: support@shadesofcatalina.com
🌐 Website: https://shadesofcatalina.com

Customer Support

Support Hours:
Monday – Friday: 10:00 AM – 6:00 PM (PST)

We aim to respond to all inquiries within 24–48 business hours.